You may cancel your appointment up to 48 hours before the appointment or online session is due to start. In this instance, you would be entitled to a full refund. Should you cancel your appointment with less than 48 hours’ notice, the appointment is unfortunately not refundable.

If you miss an appointment in the face to face service, or do not log on to join an online appointment, this is taken to be a missed appointment and is also non-refundable.